The Sage Sleep team is committed to making sure each and every order goes out on time and fulfilled correctly. Please review our shipping policies below for details on when your order will be processed and shipped.
Basic Shipping Policies:
- Orders are made to order and ship within 5-7 business days.
- Orders ship Monday through Friday only.
- Orders received after 12:00 p.m. PT Friday will be processed the following Monday.
Flat-Rate Shipping & Free Shipping:
- Free shipping will be shipped via our choice: UPS Ground or FedEx Ground (subject to weight).
- White Glove Service available at checkout.
Standard Ground Shipping Times:
Orders are shipped from multiple locations throughout the U.S. in order to reduce transit times. Shipping rates and times for Alaska and Hawaii will vary.
- West Coast States: 2-4 business days
- Mid West States: 2-4 business days
- East Coast States: 2-4 business days
White Glove Delivery Service:
- Scheduled appointment (delivery company calls you)
- Delivery to room of your choice
- Setup of your new Sage Sleep mattress and foundation
- Packaging removal
- Removal of your old mattress and foundation
Use our Shipping Cost Estimator at checkout for specific shipping rates available to you, including priority and overnight shipping. Please contact us with any questions regarding your order before completing the checkout process if you have specific shipping questions or requests.
International shipping fee will be included in your order. Custom charges, fees, and/or duties may be imposed for International Parcel upon arrival at the destination. Sage Sleep Organics do not have control nor issue these government fees and will be the sole responsibility of the receiver.
Please allow enough time for processing and shipping during the holiday season. UPS and FedEx delays may affect delivery. Order early to ensure on-time holiday shipping.
Shipping Fees & Returns:
All shipping fees are nonrefundable. For more information, please review our Return Policy.